1. Data Controller
The data controller responsible for your personal data is:
ChantWear
•Tunisia Office: Rue de Carthage 13, Ben Arous 2013, Tunisia
•Turkey Office: Kredi Plaza C Blok, Kat: 17, 34330 Levent, Beşiktaş, İstanbul, Türkiye
•Germany Sales Office: Alfred-Döblin-Straße 20, Ramersdorf, 81737 Munich, Germany
📧 contact@chantwear.com
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2. Data We Collect
When you use our website or contact us, we may collect the following information:
•Contact details (name, email, phone, WhatsApp)
•Business details (company name, address, VAT number)
•Order details (products requested, quantities, specifications)
•Technical data (IP address, browser type, device info, cookies)
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3. How We Use Your Data
We process your data for the following purposes:
•To respond to inquiries and provide quotes
•To process and deliver your orders
•To manage customer relationships and support
•To comply with tax, legal, and regulatory requirements
•To improve our website and services
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4. Legal Basis for Processing (GDPR – EU Customers)
For clients in the EU, data processing is based on:
•Art. 6(1)(b) GDPR – Contract performance (processing orders & quotes)
•Art. 6(1)(c) GDPR – Legal obligations (invoicing, accounting)
•Art. 6(1)(f) GDPR – Legitimate interests (marketing to existing clients, improving services)
•Consent (Art. 6(1)(a) GDPR) – for optional cookies or newsletters
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5. Cookies & Tracking
•Our website uses essential cookies to ensure functionality.
•If we use analytics (e.g. Google Analytics), you will be asked for consent via a cookie banner.
•You can adjust or withdraw consent at any time in your browser settings.
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6. Data Sharing & Third Parties
We do not sell your personal data.
We may share data with:
•Logistics providers (e.g., DHL Express) for delivery
•Payment processors (for invoices & transfers)
•IT & hosting providers for website operation
All third parties are bound by contractual data protection obligations.
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7. International Transfers
As ChantWear operates from Tunisia, Turkey, and the EU, your data may be transferred outside the EU. We ensure adequate protection measures (standard contractual clauses or equivalent safeguards) when transferring data.
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8. Data Retention
•Business records (invoices, contracts): 10 years (legal requirement)
•Customer inquiries: 2 years
•Marketing data: until consent is withdrawn
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9. Your Rights (EU GDPR)
You have the right to:
•Access your data (Art. 15 GDPR)
•Rectify inaccurate data (Art. 16 GDPR)
•Erase data (“right to be forgotten”) (Art. 17 GDPR)
•Restrict processing (Art. 18 GDPR)
•Data portability (Art. 20 GDPR)
•Object to processing (Art. 21 GDPR)
•Withdraw consent at any time (Art. 7(3) GDPR)
To exercise these rights, contact us at contact@chantwear.com.
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10. Data Security
We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
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11. Liability for External Links
Our website may contain links to external sites. We are not responsible for their content or data protection practices.
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12. Updates to this Policy
We may update this Privacy Policy to comply with new laws or business practices. Changes will be posted on this page with an updated date.
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13. Contact for Data Protection
If you have any concerns about your data, please contact:
ChantWear – Data Protection Office
📧 contact@chantwear.com
If you are an EU resident, you also have the right to lodge a complaint with your local Data Protection Authority.
